Main FAQ’s | Hexa-GT

What if I don't like what I got?

At Hexa-GT, your satisfaction is our utmost priority. Before making a purchase, feel free to ask us any questions you may have. Reach out to fellow users, conduct research, and carefully consider all aspects. We want you to be fully informed and happy with your decision.

In the event that you are still unsatisfied with your purchase, our refund policy is as follows:

Refund Policy:

We do not offer refunds. Prior to making a purchase. However, please rest assured that we will promptly replace any items received in a damaged condition.

Replacement Window:

The replacement window is available for a period of 5 days, commencing from the date of product delivery. We will assess replacement requests on an individual basis.

Product Assessment Prior to Purchase:

Before proceeding with a purchase, it’s crucial for customers to thoroughly evaluate their product requirements. We urge you to explore the available FAQs and online content to aid in your decision-making process. Should you require further clarification, we are readily available to address any queries or concerns via callback or WhatsApp communication. It’s important to note that our warranty specifically covers manufacturing defects and does not extend to damages resulting from factors such as normal wear and tear, inadequate care, user errors, mishandling, misuse, neglect, unauthorized alterations/repairs, accidental damage, or material degradation after use. Furthermore, the warranty does not cover any loss, damage costs, or expenses incurred by personal property or third parties due to manufacturing defects. In the event of a warranty claim, Hexa-GT may choose to either repair the product or provide store credit equivalent to the original product’s MRP, as indicated on the purchase invoice. Rest assured, shipping costs for repaired products will be covered by Hexa-GT.

We strive to avoid dissatisfied customers, but if you are unhappy despite our best efforts, we genuinely share your concern. Our aim is to provide excellent products and service, and we are here to assist you with any issues or questions you may have. Your satisfaction remains our top priority.

How much does the system weigh?

The luggage system's dry weight varies depending on the specific product model, ranging from 4.8 to 6.1 kgs per case. For more details, please refer to the respective product descriptions and technical information.

In the case of the Boulevard full system, it typically adds approximately 18 to 20 kgs to your motorcycle's weight. For the Voyager system, the weight addition is around 14 to 16 kgs. Keep these weight additions in mind to ensure proper load management and handling of your motorcycle.

Will there be any changes to handling?

Exactly, when adding load to your motorcycle with top cases or side cases/panniers, there will be changes in handling. The additional weight can shift the motorcycle's center of gravity, affecting its stability and maneuverability.

When using top cases, the weight is positioned at the back of the motorcycle, after the rear axle. As a result, the front end may become lighter, leading to understeering, particularly when facing crosswinds. On the other hand, side cases or panniers also add weight at the rear, but it is typically within the width of the rear tyre. This configuration generally results in less significant changes to the motorcycle's handling compared to top cases.

To maintain balance and stability, it's crucial to load them equally on both sides. Being mindful of the weight distribution and riding conditions can help ensure safe and comfortable handling when using motorcycle accessories. Always follow the manufacturer's recommended weight limits and load guidelines for optimal performance.

Content Owned by Canada's Motorcycle

How do I determine the maximum weight carrying capacity for my motorcycle?

To determine the carrying capacity of a motorcycle, you can follow these steps:

1. Find the Gross Vehicle Weight Rating (GVWR) of the motorcycle. This information is typically available in the owner's manual or specifications provided by the manufacturer.

2. Measure the weight of the motorcycle itself, including any accessories, fuel, and fluids.

3. Subtract the weight of the motorcycle from its GVWR. The result will be the maximum weight that can be carried, including the rider, passenger, and cargo.

4. Keep in mind that the remaining weight capacity should also consider the weight of any additional accessories or modifications added to the motorcycle.

It is essential to stay within the recommended weight limits to ensure the safety and proper functioning of the motorcycle. Exceeding the carrying capacity can lead to handling issues and potential safety hazards.

How far will this extend from the handle bar?

In most motorcycles equipped with panniers, the panniers will typically extend a certain distance from the sides of the motorcycle, as indicated in the table below:

Capacity	Slimline 26L	Bespoke 38L	Around the World - 46L
Extension on each side (MM)	10	35	65

What if the mounting system fails?

Absolutely, your satisfaction and safety are of utmost importance to us at Hexa-GT. In the rare event of a mounting system failure, we will carefully review each case to understand the circumstances and determine the appropriate course of action.

Our dedicated team will work closely with you to resolve the issue and ensure that you are provided with a suitable solution. Your feedback and experience are valuable to us, and we are committed to continuously improving our products and services.

You can trust that we take every concern seriously and will take all necessary steps to address any issues promptly and effectively. At Hexa-GT, our customers' trust and confidence in our products are our top priorities, and we are always here to assist you in any way we can.

Care Instructions

To maintain the pristine appearance of the surface:

Avoid exposure to saline water to prevent discoloration and damage.
Protect from sand and abrasives to avoid scratches or dents.
Clean with a soft cloth and mild soap regularly, avoiding abrasive cleaners or brushes.
Consistent maintenance ensures a long-lasting finish and a brand-new look over time.

Waterproofability

To maintain the waterproof integrity of your case, consider the following tips:

Check for any damage, such as cracks or scratches, and seek repair if needed.
Close the lid properly, ensuring nothing obstructs it to ensure the gasket functions effectively.
Avoid overloading the case, as this may compromise the waterproof seal.

By following these guidelines, your carry case will continue to safeguard your belongings from water damage effectively.

Aluminium, being sensitive to weather and temperature changes, may show droplets due to condensation inside sealed cases in colder conditions. This is normal for aluminium.

Warranty & Returns

Warranty Period:

1-year warranty on all products
lifetime warranty against manufacturing defects.
Contact us for immediate replacement or repair of defective products.

Surface Finish Warranty:

Surface finishes covered for 3 years.
Inform us of any defects you notice.

Damage from Usage:

Normal wear and tear, misuse, or unauthorized alterations not covered.
Reach out for repair-related services.

Refund Policy:

No return policy applies.
Customers responsible for shipping costs.
Items installed are considered used and not eligible for return.

Exclusions:

Warranty covers manufacturing defects, excludes loss, damage, or expenses caused by defects.

Warranty Claim:

Submit the original purchase invoice to make a claim.
We'll repair the product or offer store credit.
Shipping costs for repaired products are covered by us.

For detailed information, refer to our refund policy. For any queries, write to us at info@hexa-gt.com.

Whom do we convey product feedback?

For any product feedback or queries, we encourage you to refer to our "Contact Us" section on our website. There, you will find various contact options to reach out to our customer support team. Whether it's about a specific product, your experience with our services, or any other concerns, we are here to help.

Feel free to use the provided email address, phone number, or the contact form to convey your feedback. We value your input and take all feedback seriously as it helps us improve and deliver the best possible products and experiences.

Your satisfaction is our priority, and we are dedicated to providing excellent customer service. Don't hesitate to seek the help you need; our team is ready to assist you with any questions or comments you may have.

How can I obtain repair support or fix damages that have occurred due to usage?

Answer: To receive repair support for damages resulting from usage, please reach out to us through our support channels. While such damages are typically not covered under warranty, we carefully review each case and may recommend sending the product back to the Hexa-GT factory for repairs. Our skilled technicians at the factory are equipped to handle the necessary fixes efficiently and ensure your product is restored to optimal condition.