Boulevard Panniers Series

The luggage system's dry weight varies depending on the specific product model, ranging from 4.8 to 6.1 kgs per case. For more details, please refer to the respective product descriptions and technical information.

In the case of the Boulevard full system, it typically adds approximately 18 to 20 kgs to your motorcycle's weight. For the Voyager system, the weight addition is around 14 to 16 kgs. Keep these weight additions in mind to ensure proper load management and handling of your motorcycle.

To determine the carrying capacity of a motorcycle, you can follow these steps:

1. Find the Gross Vehicle Weight Rating (GVWR) of the motorcycle. This information is typically available in the owner's manual or specifications provided by the manufacturer.

2. Measure the weight of the motorcycle itself, including any accessories, fuel, and fluids.

3. Subtract the weight of the motorcycle from its GVWR. The result will be the maximum weight that can be carried, including the rider, passenger, and cargo.

4. Keep in mind that the remaining weight capacity should also consider the weight of any additional accessories or modifications added to the motorcycle.

It is essential to stay within the recommended weight limits to ensure the safety and proper functioning of the motorcycle. Exceeding the carrying capacity can lead to handling issues and potential safety hazards.

In most motorcycles equipped with panniers, the panniers will typically extend a certain distance from the sides of the motorcycle, as indicated in the table below:

Absolutely, your satisfaction and safety are of utmost importance to us at Hexa-GT. In the rare event of a mounting system failure, we will carefully review each case to understand the circumstances and determine the appropriate course of action.

Our dedicated team will work closely with you to resolve the issue and ensure that you are provided with a suitable solution. Your feedback and experience are valuable to us, and we are committed to continuously improving our products and services.

You can trust that we take every concern seriously and will take all necessary steps to address any issues promptly and effectively. At Hexa-GT, our customers' trust and confidence in our products are our top priorities, and we are always here to assist you in any way we can.

To maintain the pristine appearance of the surface:

• Avoid exposure to saline water to prevent discoloration and damage.
• Protect from sand and abrasives to avoid scratches or dents.
• Clean with a soft cloth and mild soap regularly, avoiding abrasive cleaners or brushes.
• Consistent maintenance ensures a long-lasting finish and a brand-new look over time.

To maintain the waterproof integrity of your case, consider the following tips:

• Check for any damage, such as cracks or scratches, and seek repair if needed.
• Close the lid properly, ensuring nothing obstructs it to ensure the gasket functions effectively.
• Avoid overloading the case, as this may compromise the waterproof seal.

By following these guidelines, your carry case will continue to safeguard your belongings from water damage effectively.

Aluminium, being sensitive to weather and temperature changes, may show droplets due to condensation inside sealed cases in colder conditions. This is normal for aluminium.

Warranty Period:

• 1-year warranty on all products
• lifetime warranty against manufacturing defects.
• Contact us for immediate replacement or repair of defective products.

Surface Finish Warranty:

• Surface finishes covered for 3 years.
• Inform us of any defects you notice.

Damage from Usage:

• Normal wear and tear, misuse, or unauthorized alterations not covered.
• Reach out for repair-related services.

Refund Policy:

• No return policy applies.
• Customers responsible for shipping costs.
• Items installed are considered used and not eligible for return.

Exclusions:

• Warranty covers manufacturing defects, excludes loss, damage, or expenses caused by defects.

Warranty Claim:

• Submit the original purchase invoice to make a claim.
• We'll repair the product or offer store credit.
• Shipping costs for repaired products are covered by us.

For detailed information, refer to our refund policy. For any queries, write to us at info@hexa-gt.com.

For any product feedback or queries, we encourage you to refer to our "Contact Us" section on our website. There, you will find various contact options to reach out to our customer support team. Whether it's about a specific product, your experience with our services, or any other concerns, we are here to help.

Feel free to use the provided email address, phone number, or the contact form to convey your feedback. We value your input and take all feedback seriously as it helps us improve and deliver the best possible products and experiences.

Your satisfaction is our priority, and we are dedicated to providing excellent customer service. Don't hesitate to seek the help you need; our team is ready to assist you with any questions or comments you may have.

Answer: To receive repair support for damages resulting from usage, please reach out to us through our support channels. While such damages are typically not covered under warranty, we carefully review each case and may recommend sending the product back to the Hexa-GT factory for repairs. Our skilled technicians at the factory are equipped to handle the necessary fixes efficiently and ensure your product is restored to optimal condition.